Live · Resolving tickets right now
Your support team finally goes home at 5pm.
Inkgility AI Customer Service handles order status, refunds, password resets, returns, and the 60% of tickets that are tier-1 repeats — escalates the edge cases to humans with full conversation history. Industry-trained voice AI that resolves, not deflects.
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CallerHi — order arrived damaged. The box is crushed.
Cleo · AII'm so sorry. I see order INK-49021 here. I can ship a replacement today and start a refund — want both?
Inkgility AI Voice family
One voice stack, three jobs. Pick the one you need — or run all three.
How it works
Tier-1 support that resolves, not deflects.
No more "press 1 to wait 18 minutes." Cleo picks up instantly, reads your knowledge base, and acts in your helpdesk — only escalates the calls that genuinely need a human.
01 · Authenticate
Verifies the caller
Pulls account by phone or order number, confirms identity by ZIP or last 4 — KBA-grade verification for sensitive actions.
02 · Diagnose
Reads your knowledge base
Searches your helpdesk articles, order history, and macros to find the right answer before opening a ticket.
03 · Resolve
Actually takes the action
Issues refunds, ships replacements, resets passwords, updates addresses — within the limits you define.
04 · Escalate
Hand off cleanly
When it's out of scope, hands the transcript and recommended next step to a human in Zendesk / Intercom / HubSpot.
Use cases
The tier-1 calls your team is tired of repeating.
Cleo handles ~60% of tier-1 volume — your humans focus on the calls that actually need them.
E-commerce
Order status + tracking
Looks up the order by phone or order number, reads back tracking + ETA, sends a tracking link by SMS.
"INK-49021 ships tomorrow — text you the tracking?"
E-commerce
Returns + refunds
Issues refunds within your policy limits, ships replacements, generates return labels — escalates anything over a $-cap.
"I've refunded $89 and shipped a replacement — sound good?"
SaaS
Password resets + access
KBA-verified password resets, seat additions, billing updates. Edge cases get a human + full transcript.
"I've sent a reset link to your work email — got it?"
Subscriptions
Cancellation + retention
Captures the reason, offers your retention offer ladder, processes the cancel — flags churn risk to your CSM.
"Before I cancel — would 30% off for 3 months help?"
Healthcare / appointments
Reschedule + reminders
Reschedules appointments, sends reminders, handles intake forms. HIPAA-eligible voice infra.
"I've moved you to Thursday at 3:15 — same provider."
Bilingual customer base
Live interpreter
Spanish-speaking customer calls, English-speaking agent on staff. Cleo handles tier-1 in Spanish directly; if escalation is needed, conferences in the agent and translates both sides live.
"Voy a traducir entre ustedes — quédese en la línea."
Features
The grown-up voice stack.
Everything you'd need to replace your front desk — and nothing your customers will hate.
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Warm transfer
Hands off to a live human with the transcript and intent summary already on screen.
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Multilingual + live interpreter
Auto-detects English, Spanish, French, Portuguese, Mandarin, Hindi, and more on the first sentence. Live interpreter mode bridges the call when a human agent who speaks the customer's language is needed — Cleo translates both sides in real time.
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Knowledge base reader
Reads your help center, macros, and policy docs. Cites the article so your team can audit answers.
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Helpdesk sync
Zendesk, Intercom, Freshdesk, HubSpot Service, Help Scout — opens / updates / closes tickets in real time.
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Custom voice + persona
Choose from 30+ studio voices or clone yours. Name your bot, set its personality, pick its accent.
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Recording + transcripts
Every call recorded with disclosure, transcribed, summarized, and searchable in your dashboard.
Pricing
Per-minute or monthly. You pick.
No setup fees. Cancel anytime. First 100 tier-1 calls free. Monthly plans are soft-unlimited under Fair Use† — the included minutes describe the comfortable monthly band, not a hard ceiling.
Included free with Inkgility Membership.
Pro · 50 min/mo support · Business · 150 min/mo · Executive · 400 min/mo · Enterprise · 1,200 min/mo. Pooled across all 5 voice agents. Overage at member rates.
See plans
Pay as you go
$0.32 / min
For overflow + after-hours. No commitment. First 100 tier-1 calls free.
- First 60 minutes free
- 1 phone number included
- 1 persona, 1 language
- Standard calendar + CRM
- Email support
Help Desk
$349 / mo
Soft-unlimited (Fair Use†) · 1,500 min comfortable monthly band, $0.25/min beyond. Sweet spot for SMBs.
- 1 support number + overflow
- Knowledge base sync
- Escalation to human team
- Helpdesk integration
- Refund + replace within policy limits
- Priority support
Service Cloud
$799 / mo
Soft-unlimited (Fair Use†) · 4,500 min comfortable monthly band, $0.21/min beyond. Multi-brand, custom voice clone, HIPAA option.
- Unlimited support numbers
- Custom voice clone per brand
- Multi-brand / multi-language routing
- Custom helpdesk integrations
- HIPAA + SOC 2 + dedicated CSM
Compliance
Voice AI that won't get you sued.
We bake the rules into the product so you don't have to remember them mid-call.
TCPA
TCPA-aware
Quiet-hours enforcement, written-consent gating for outbound, automatic suppression lists.
Opt-out
One-word opt-out
Caller says "stop" or "remove me" — the number is suppressed across every campaign instantly.
Disclosure
Recording disclosure
Auto-plays the state-specific recording disclosure. Two-party-consent states handled by default.
Data
SOC 2 hosting
PII redaction, encryption at rest, optional auto-purge of recordings after 30 / 60 / 90 days.
Stop missing calls. Start tomorrow morning.
60 free minutes. 8-minute setup. No card needed. Hear what Aria sounds like answering the phone for your shop.