Privacy Policy

01

Overview

We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy or practices, please contact us at privacy@inkgility.com.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please discontinue use of our services.

02

Information We Collect

Information you provide directly:

• Account registration data: name, email address, phone number, business name
• Billing and payment information (processed securely via our payment processors; we do not store raw card data)
• Quote requests: project details, file uploads, specifications
• Communications: emails, support tickets, chat messages
• Profile information and preferences you set in your account dashboard

Information collected automatically:

• Log data: IP address, browser type, pages visited, time spent, referring URL
• Device information: hardware model, operating system, unique device identifiers
• Usage data: features used, actions taken, order history, AI tool interactions
• Location data: general geographic location derived from IP address
• Cookies and similar tracking technologies (see Section 5)

Information from third parties: We may receive information about you from payment processors, social media platforms (if you connect your accounts), our business partners, and public databases for fraud prevention purposes.

03

How We Use Your Information

We use your information to:

• Provide, operate, and maintain our services and platform
• Process transactions, fulfill orders, and deliver products and services
• Send transactional communications (order confirmations, status updates, quotes)
• Respond to your inquiries and provide customer support
• Send marketing communications (only with your consent; you may opt out at any time)
• Personalize your experience and recommend relevant services
• Improve and develop our platform, features, and AI tools
• Monitor and analyze usage patterns to enhance user experience
• Detect, investigate, and prevent fraudulent or unauthorized activity
• Comply with legal obligations and enforce our Terms of Service
• Generate aggregated, anonymized analytics and business intelligence

We process your data on the following legal bases: performance of a contract (to deliver services you request), legitimate business interests, compliance with legal obligations, and your consent where explicitly obtained.

04

Sharing & Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service providers: We work with trusted vendors (hosting, payment processing, email delivery, analytics, AI providers) who access your data only to perform services on our behalf and are bound by confidentiality obligations.
• Business partners: If you engage with third-party services available through our platform (e.g., Net-30 credit partners), we share necessary information to fulfill those services.
• Legal requirements: We may disclose your information when required by law, court order, or government authority, or when we believe disclosure is necessary to protect our rights, property, or the safety of our users or the public.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity, with appropriate notice provided.
• With your consent: We may share your information for any other purpose with your explicit consent.

05

Cookies

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device. We use:

• Essential cookies: Required for the platform to function (authentication, session management, security). These cannot be disabled.
• Analytics cookies: Help us understand how visitors use our site (e.g., page views, traffic sources). Used to improve our services.
• Preference cookies: Remember your settings such as dark/light mode, language, and display preferences.
• Marketing cookies: Used to deliver relevant advertising and track campaign effectiveness (only with your consent).

You can control non-essential cookies through our cookie preferences center. See our full Cookie Policy for details.

06

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

Specifically:

• Account data is retained while your account is active and for up to 3 years after account closure
• Transaction records are retained for 7 years for tax and legal compliance purposes
• Support communications are retained for 2 years
• Marketing data is retained until you withdraw consent or request deletion
• Anonymized analytics data may be retained indefinitely

When data is no longer needed, we securely delete or anonymize it.

07

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data ("right to be forgotten")
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests or for direct marketing
• Restriction: Request restriction of processing in certain circumstances
• Withdraw consent: Withdraw consent at any time where processing is consent-based

California residents have additional rights under the CCPA, including the right to know what personal information is collected, the right to opt out of "sale" of personal information (we do not sell your data), and the right to non-discrimination for exercising privacy rights.

To exercise any of these rights, contact us at privacy@inkgility.com. We will respond within 30 days.

08

Security

We implement industry-standard technical and organizational measures to protect your personal information, including:

• TLS/SSL encryption for all data in transit
• Encryption of sensitive data at rest
• Access controls and authentication requirements for staff
• Regular security assessments and monitoring
• Incident response procedures

No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. If you believe your account has been compromised, contact us immediately at security@inkgility.com.

09

Children's Privacy

Our services are intended for individuals aged 18 and older. We do not knowingly collect personal information from children under 13 (or under 16 in certain jurisdictions). If we learn that we have inadvertently collected such information, we will promptly delete it. If you believe a child has provided us with personal information, please contact us at privacy@inkgility.com.

10

International Data Transfers

Inkgility is based in the United States. If you access our services from outside the US, your information may be transferred to and processed in the US, where data protection laws may differ from those in your country.

For users in the European Economic Area (EEA) or United Kingdom, we rely on appropriate safeguards for such transfers, including Standard Contractual Clauses approved by the European Commission.

11

Policy Changes

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated "Last updated" date, and we may also send you an email notification.

Your continued use of our services after changes become effective constitutes your acceptance of the updated policy. We encourage you to review this policy periodically.

12

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Team:

• Email: privacy@inkgility.com
• Phone: +1.877.385.4654
• Mail: Inkgility LLC, Attn: Privacy Team, New York, NY, USA

We aim to respond to all privacy-related inquiries within 30 days.