Terms of Service

01

Agreement to Terms

These Terms constitute a legally binding agreement between you and Inkgility LLC ("Inkgility," "we," "our," or "us"), a company registered in Georgia, USA. These Terms apply to all users, including visitors, customers, and business clients.

02

Eligibility

You must be at least 18 years of age to use our services. By using our platform, you represent and warrant that you are 18 or older, have the legal capacity to enter into binding agreements, and will use our services in compliance with these Terms and all applicable laws.

If you are using our services on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.

03

Accounts

To access certain features, you must create an account. You agree to:

• Provide accurate, complete, and current account information
• Maintain the security of your account credentials
• Not share your login credentials with any third party
• Notify us immediately at security@inkgility.com of any unauthorized access
• Accept responsibility for all activity occurring under your account

We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or remain inactive for extended periods.

04

Services & Orders

Inkgility provides a range of business services including print production, branding, digital marketing, website building, domain management, hosting, AI tools, virtual assistance, and more. Service availability, pricing, and specifications are subject to change.

When you place an order:

• You represent that all information and files provided are accurate and that you have the right to use any uploaded content
• Production begins after payment is received and your proof (if applicable) is approved
• Turnaround times are estimates and not guaranteed unless explicitly stated as guaranteed rush
• Color variations between digital displays and printed output are inherent to the printing process and are not grounds for reprints unless they fall outside industry-standard tolerances
• You are responsible for proofreading all final files before approval

We reserve the right to decline any order that violates these Terms, contains illegal content, or that we are unable to fulfill for operational reasons.

05

Payment & Billing

All prices are in US dollars unless stated otherwise. Payment is due at the time of order unless you have an approved Net-30 credit account. By providing payment information, you authorize us to charge you for all fees incurred.

For subscription plans:

• Subscriptions renew automatically at the end of each billing period
• You may cancel at any time; cancellation takes effect at the end of the current billing period
• Price changes will be communicated at least 30 days in advance
• Downgrading your plan may result in loss of access to features associated with your previous tier

We use PCI-compliant payment processors. We do not store raw payment card data. If a payment fails, we reserve the right to suspend services until payment is resolved.

06

Refunds & Returns

Our refund policy varies by service type:

• Print products: We offer reprints or refunds for items that are defective, damaged in transit, or do not match the approved proof due to our production error. Requests must be made within 10 business days of delivery with photographic evidence.
• Design services: Refunds may be available before work begins. Once design work has commenced, refunds are at our discretion based on the work completed.
• Digital services & subscriptions: Subscription fees are non-refundable for periods already used. Exceptions may be made at our discretion for billing errors.
• Domain registrations: Non-refundable once registered, per ICANN policy.
• AI tool usage: Credits consumed are non-refundable.

To request a refund or reprint, contact support@inkgility.com with your order number and a description of the issue.

07

Intellectual Property

Your content: You retain ownership of all files, designs, and content you upload or provide to us. By uploading content, you grant us a limited license to use it solely to fulfill your orders and provide our services.

Custom work we create for you: Upon full payment, you own the final deliverables we create specifically for your order (e.g., logo designs, custom layouts). We retain the right to use completed work in our portfolio unless you request otherwise in writing.

Our platform and content: All Inkgility branding, software, website content, tools, templates, and AI models are owned by Inkgility LLC and protected by intellectual property law. You may not copy, reproduce, distribute, or create derivative works without our express written permission.

Your representations: You represent that all content you provide does not infringe any third party's intellectual property rights. You are solely responsible for any claims arising from your content.

08

Acceptable Use

You agree not to use our services to:

• Produce or distribute illegal, defamatory, obscene, or harmful content
• Infringe on the intellectual property rights of others
• Harass, threaten, or harm any person or group
• Engage in fraud, spam, phishing, or deceptive practices
• Attempt to gain unauthorized access to our systems or other users' accounts
• Use our AI tools to generate misinformation, deepfakes, or content intended to deceive
• Resell our services without prior written authorization
• Violate any applicable local, state, national, or international law or regulation

Violation of this policy may result in immediate termination of your account without refund.

09

AI Tools

Our AI-powered tools are provided as productivity aids. By using our AI Suite:

• You are responsible for reviewing, editing, and approving all AI-generated output before use
• AI outputs may not always be accurate, complete, or free of errors — do not rely on them without human review
• You own the output generated specifically for you, subject to any third-party model provider terms
• You agree not to use AI tools to generate content that violates our Acceptable Use policy
• AI credits are consumed upon use and are non-refundable

10

Disclaimers

We do not warrant that our services will be uninterrupted, error-free, or free of viruses or other harmful components. We do not warrant the accuracy or completeness of any content on our platform.

11

Limitation of Liability

To the fullest extent permitted by law, Inkgility LLC, its officers, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from your use of or inability to use our services.

Our total liability to you for any claims arising from these Terms or your use of our services will not exceed the greater of (a) $100 or (b) the total amount you paid us in the 12 months prior to the event giving rise to the claim.

Some jurisdictions do not allow certain limitations of liability, so some of the above may not apply to you.

12

Indemnification

You agree to indemnify, defend, and hold harmless Inkgility LLC and its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from your use of our services, your violation of these Terms, your uploaded content, or your violation of any third party's rights.

13

Termination

Either party may terminate this agreement at any time. You may close your account through your account settings or by contacting support. We may terminate or suspend your account immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, third parties, or the public.

Upon termination, your right to use our services ceases immediately. Provisions that by their nature should survive termination will continue in effect, including intellectual property, disclaimers, limitations of liability, and dispute resolution clauses.

14

Governing Law & Disputes

These Terms are governed by and construed in accordance with the laws of the State of New York, USA, without regard to conflict of law principles.

Any disputes arising from these Terms or your use of our services shall first be addressed through good-faith negotiation. If not resolved within 30 days, disputes shall be submitted to binding arbitration in New York, Georgia, under the rules of the American Arbitration Association, except that either party may seek injunctive relief in court for intellectual property violations.

You waive any right to a jury trial or to participate in a class action lawsuit.

15

Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by email and by posting updated Terms with a new "Last updated" date. Your continued use of our services after changes become effective constitutes your acceptance of the revised Terms.

16

Contact

For questions about these Terms, contact our legal team:

• Email: legal@inkgility.com
• Phone: +1.877.385.4654
• Mail: Inkgility LLC, Attn: Legal, New York, NY, USA