SUPPORT
Help Center
Search articles, file specs, order-status tools, and contact paths — everything to keep your order moving.
Worldwide shipping · 2-week production · Real materials · Net-30 available
What you can do here
Search articles
Full-text search across 500+ help articles, file-prep guides, and shipping FAQs.
Track orders
Live status from press to dock. Tracking links once shipped.
Talk to a human
Email, chat, phone for Brand-Ops customers. AE for Enterprise.
What's in scope
Help-article search
500+ articles indexed and searchable from any page.
File-prep guides
Bleed, color, fold, and resolution specs per SKU.
Order status
Live press-to-dock status with tracking once shipped.
Sample requests
Free US sample packs from the Help Center request form.
Returns + defects
30-day defect window. Reprint or refund — your choice.
Talk to a human
Email 4h, live chat 9–6 CT, phone for Brand-Ops/Enterprise.
How it works
- 01
Search
Type your question into the search bar at the top of the Help Center.
- 02
Find an article
500+ articles cover file prep, shipping, returns, account setup, and more.
- 03
Take action
Track an order, request a sample, file a defect — all directly from the article.
- 04
Talk to a human
If the article doesn't solve it, escalate to email, chat, or phone.
Pricing
Search articles, track orders, request samples.
- 500+ help articles
- Order dashboard
- Sample requests
- Defect reporting
Live chat + Brand Portal access.
- Brand Portal
- Same-day proofs
- Net-30 terms
- Live chat priority
Dedicated AE + SLA.
- Named account exec
- Phone support
- Quarterly business review
- Custom SLA
Volume pricing on every tier. Net-30 terms for verified businesses. Cancel anytime.
Sample work
"I had a file question at 11pm — Help Center had the answer with one search. No ticket queue, no waiting."
Frequently asked questions
How do I check my order status?
Sign in to your dashboard and open Orders. Each order shows production status, proof status, and tracking once shipped.
What if I need to change a file after ordering?
If we haven't started production, you can upload a new file from the order page. Once on press, file changes require a reorder.
Do you offer file-prep help?
Yes — Designer Assist polishes uploaded files for $79 per project. Prepress check is free on every order.
What's your return policy?
Defects and shipping damage refunded or reprinted within 30 days. Custom print is not returnable for buyer's remorse — please request a sample pack before large orders.
How fast does support respond?
Email within 4 business hours. Live chat 9am–6pm CT. Phone for Brand-Ops and Enterprise customers.
Do you have an API?
Yes — Open API and MCP scaffolding available for Brand-Ops and Enterprise customers. See open-api.html.