01
100% Satisfaction Guarantee
Every Inkgility order is backed by a 100% satisfaction guarantee. If something we delivered isn't right — defects, errors, quality issues, or service that fell short of what we promised — we will fix it, redo it, or refund it. No fine print, no fight.
We've been printing and building for small businesses since 2013. We don't ship work we wouldn't put our own name on, and we don't ask you to accept what we wouldn't accept ourselves. The guarantee is good for 30 days from final delivery on every product and service in our catalog.
02
What Quality Means at Inkgility
Print products
Crisp registration, accurate color reproduction within ISO 12647-2 tolerances, clean cuts within ±1mm, consistent finishing across every unit, and packaging that arrives intact.
Logo & brand design
Original work researched against your competitive landscape, delivered in full vector formats (AI, SVG, PDF, EPS, plus PNG and JPG for everyday use), with full transfer of ownership, presented in a brand-aware proof that justifies every design choice.
Websites
WCAG 2.2 AA accessibility, Core Web Vitals in the green, mobile-first responsive layout, semantic HTML, structured data, and clean code we'd be happy to hand off.
Marketing services
Strategy documented in writing before execution, measurable KPIs reported weekly, audit-grade tracking, and copy that sounds like a human who knows your business.
Customer service
First response under 4 business hours, real names (no rotating agent IDs), and the same person on your case from intake to resolution whenever possible.
03
Our Standards
- Printing standards: ISO 12647-2 process control, G7 calibration on all presses, Pantone Plus reference for spot colors, 350 DPI minimum for raster artwork, FOGRA-certified proofing.
- Design standards: Originality screening against major databases, contrast checks at WCAG AA, file kits delivered in every requested format, documented type and color systems.
- Response time standards: 1 business hour for live chat, 4 business hours for email, 24 hours for proof feedback, 48 hours for quote responses.
- Production standards: Three checkpoint reviews — proof, press, and post-production — before any unit ships.
- Sustainability standards: FSC-certified papers offered on every flat product, soy-based inks where available, climate-neutral certified operations.
04
Our Six Commitments to You
01
We'll always be honest about timing
If a deadline can't be hit, we tell you immediately and offer options — never the day before.
02
We'll never ship work we wouldn't accept ourselves
Every print run and every design deliverable passes a human eye check before it leaves us.
03
Your files are always yours
Full ownership, source files included, no licensing surprises, ever.
04
No surprise fees, ever
Quote is the price. Add-ons are explicit. Subscriptions cancel from your dashboard in one click.
05
Real human support, fast
No "your call is important to us" loops. You get a human, named, in under 4 hours.
06
If it's not right, we make it right
Free reprint, redo, or refund within 30 days — your choice.
05
Examples of Issues We Fix at No Charge
- Cards arrived with off-register front-to-back alignment? Free reprint.
- Color print noticeably more orange than the proof? Free reprint with corrected profile.
- Lamination peeling on more than 5% of the batch? Free reprint.
- Cracked spine on a brochure fold line? Free reprint with grain direction corrected.
- Logo concepts that don't match the creative brief? Additional concept round at no charge.
- Website launched with broken images or broken links? Same-day fix.
- Social posts published with the wrong caption? Republished with apology copy.
- Email campaign sent to the wrong list segment? Full refund of the campaign send and an internal post-mortem shared with you.
06
How to Invoke the Guarantee
- Contact us within 30 days of final delivery via dashboard, email, or phone.
- Describe the issue. Photos are helpful for print; screenshots for digital.
- Tell us your preferred resolution: redo, refund, or partial credit.
- We respond within 1 business day with the decision and next steps.
This guarantee is in addition to your rights under our Refund Policy and Returns Policy. It does not affect your statutory rights as a consumer.
07
Contact
- Email: quality@inkgility.com
- Phone: +1.877.385.4654
- Dashboard: dashboard.html → My Orders → Report an Issue
Questions about this guarantee?
Reach our quality team at quality@inkgility.com.